Shipping Policy
Shipping
Always Free
On every order, no minimum
Next Business Day
Order by 2 PM EST, Mon–Fri
US & Canada
We ship across both
Free Shipping, Every Order
Shipping is free on every order we send, with no minimum and no surprise fees at checkout. The price you see on the product page is the price you pay.
When Your Order Ships
Orders placed before 2 PM EST, Monday through Friday, ship the next business day. Orders placed after 2 PM, on a weekend, or on a holiday are processed the following business day.
Business days are Monday through Friday, excluding major holidays. An order placed Friday afternoon ships Monday; an order placed Saturday ships Tuesday.
Delivery Times
Once your piece is on its way, here's roughly how long it takes to reach you. These are carrier estimates, not guarantees.
| Destination | Transit Time |
|---|---|
| United States | 2 to 5 business days |
| Canada | 5 to 12 business days |
Tracking
You'll get a confirmation email with tracking as soon as your order ships. If it's been more than two business days since you ordered and you haven't seen tracking, check your spam folder first, then email us at lakeartquestions@gmail.com and we'll look into it.
Shipping to Canada
We're glad to ship to Canada. A few things to know before you order:
- Customs duties, import taxes, and brokerage fees are set by Canadian customs and are the customer's responsibility
- These fees are not included in your order total and are collected by the carrier on delivery
- Customs processing can add time beyond the estimates above, and that portion is outside our control
Addresses
Please double-check your shipping address at checkout. We ship to the address exactly as entered, and once a package is in the carrier's hands we usually can't reroute it.
If you spot a mistake, email us right away at lakeartquestions@gmail.com. If your order hasn't shipped yet, we can almost always fix it. Orders returned to us because of an incorrect address can be reshipped once you confirm the correct one.
Damaged, Lost, or Stolen
If your piece arrives damaged, we'll replace it or refund you in full at no cost to you. Just email a photo of the damage and your order number within 14 days of delivery. The details are in our returns policy.
If tracking shows your package as delivered but you can't find it, check with neighbors and your building first, then get in touch and we'll help you file a claim with the carrier. Once a carrier marks a package delivered, responsibility for it transfers to the customer, but we'll do what we can to help you sort it out.
Questions?
Email us at lakeartquestions@gmail.com. We're a small workshop and real people read every message.