Our Promise

Every piece we make is handcrafted and finished by hand, and we stand behind all of it. If something arrives damaged or isn't what you expected, we'll make it right. Here's exactly how that works, in plain language.

Arrived Damaged or Defective?

This one is simple and it's on us. If your piece arrives damaged, or there's a flaw in the craftsmanship, email us at lakeartquestions@gmail.com within 14 days of delivery with a photo of the damage and your order number.

Changed Your Mind?

If the piece simply isn't right for your space, you can return it within 14 days of delivery for a refund of the item price.

To be eligible, the piece must be unused, in the same condition you received it, and returned in its original packaging. We ask for a receipt or order number so we can find your purchase.

Because each map is made to order, you'll cover return shipping on a change-of-mind return. We don't charge a restocking fee, so the full item price comes back to you.

How to Start a Return

1. Email us at lakeartquestions@gmail.com within 14 days of delivery. Include your order number and let us know whether the piece arrived damaged or you'd like to return it.
2. We'll reply with instructions and the return address. Please wait to hear from us before shipping anything back so your return doesn't go astray.
3. Pack it in the original packaging and ship it out. For a piece over $75, we recommend a trackable service or shipping insurance so you're covered if the carrier loses it.
4. We'll inspect it and email you once it arrives to confirm your refund is on the way.

Refunds

Once we receive and inspect your return, we'll email you to confirm. Approved refunds go back to your original payment method within 5 to 10 business days, though your bank or card issuer may take a few extra days to post it.

Original shipping costs are not refunded on change-of-mind returns.

If it's been more than 10 business days since we confirmed your refund and you still don't see it, check with your bank or card issuer first, then email us at lakeartquestions@gmail.com and we'll track it down with you.

Exchanges

Want a different size, frame, or water? Email us at lakeartquestions@gmail.com and we'll walk you through it. Exchange pieces are made to order, so allow the usual production and shipping time for the new piece to reach you.

What We Can't Accept

• Pieces returned more than 14 days after delivery
• Pieces that have been used, hung, altered, or damaged after delivery
• Pieces returned without their original packaging

Questions?

We're a small workshop and real people read every message. If anything here isn't clear, or you're not sure whether your situation qualifies, just ask: lakeartquestions@gmail.com. We'd rather talk it through than have you guess.